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Incident response

24/7 Incident Response Line

Vinula partners with Citation Cyber to give clients access to a 24/7 incident response line. When you suspect a cyberattack or data breach, every minute counts. This gives you immediate access to expert-led triage so you can act fast, contain the threat, and meet your obligations.

The incident response line puts trained cyber specialists one call away, so a suspected breach does not turn into a crisis. It is there for fast, clear direction at exactly the moment you need it.

What the incident response line provides

One number connects you to specialists who can size up the situation quickly and tell you what to do next.

  • Rapid expert triage by trained cyber call handlers who assess your situation and give clear next steps
  • Escalation of high-risk incidents to experienced incident response consultants
  • GDPR breach support covering containment, communication and regulatory obligations
  • The reassurance of expert help one call away, day or night

Who it is for

The line is designed for organisations that want expert help ready when an incident hits, rather than scrambling to find it.

  • Organisations without an in-house incident response team
  • Organisations handling personal or sensitive data
  • Businesses with GDPR or other regulatory exposure
  • Anyone who wants the assurance of expert help on call

When to use it

Reach out when you suspect or are dealing with a security incident, such as:

  • Suspected phishing or credential compromise
  • Malware or ransomware
  • Unauthorised access or suspicious logins
  • Data loss or a potential breach
  • Abnormal or unexplained system behaviour

The line is for security incidents, not general IT support. If something looks like a cyberattack or a possible breach, that is exactly what it is for.

Good to know: The line provides immediate expert triage and clear next steps. Hands-on remediation or on-site call-out work can be arranged separately.
Citation Cyber

Speak to the incident response line

Available 24/7 through our partner Citation Cyber. If you suspect an incident, call straight away for immediate triage.

0333 323 3981
Not an emergency?

Strengthen your security before an incident

Prevention is the best response. Talk to Vinula about assessing and improving your security, so you are ready if the worst happens.